Return & Refund Policy

Last Updated: April 21, 2026

At HeyClogs (owned and operated by the legal entity A SHOE IN LLC), we strive for 100% customer satisfaction. Because our products are made-to-order, we have streamlined our policy to resolve issues quickly and efficiently.

1. Order Cancellations

You may cancel your order for any reason within 12 hours of placement. After 12 hours, the order enters our automated production cycle at our facility and cannot be canceled or modified.

2. Eligibility for Resolution

We provide full support (Refund or Replacement) for issues caused by our manufacturing process:

• Sizing Error: The size received does not match the size selected in your order.
• Design Mismatch: The print differs significantly from the product description.
• Defective/Damaged Items: The product arrived with tearing, peeling, or manufacturing defects.
• Lost in Transit / Never Arrived: Your order was marked as shipped but has not been delivered. If your tracking shows no movement for 10 consecutive business days, or your package has not arrived within 10 business days after the latest estimated delivery date, you are eligible for a free reshipment or a full refund. Please contact us within 30 days of the original estimated delivery date so we can open an investigation with the carrier.

3. Easy Resolution Process (Digital Verification)

To save you time and shipping costs, we utilize a digital verification process. This ensures you do not have to mail physical products back to our registered office in most cases:

Step 1: Initiate your request within 14 days of delivery using either email at support@heyclogs.com, our Contact page, or the Track Your Order page.

Step 2: Provide your order number and clear photos/video showing the issue.
Step 3: Once verified, choose between a Full Refund or a Replacement Item.

4. Refund & Replacement Timing

• Refunds: Processed within 1-5 business days once approved.
• Replacements: Follows our standard timeline (Production: 5-7 business days + Shipping: 7-15 business days).

5. Change of Mind Policy

Since each item is printed specifically for you, we cannot offer refunds for “change of mind,” “incorrect size selection by the customer,” or “personal preference.”

6. Contact Information

Brand: HeyClogs
Owned and Operated by: A SHOE IN LLC
Registered Business Address: 13230 207th Street, Sturgis, SD 57785, United States
Email: support@heyclogs.com
Operating Hours: Monday – Friday | 09:00 AM – 05:00 PM (Mountain Time)
(Closed on weekends and public holidays)

*For the fastest resolution, we highly recommend contacting us via email with your order details and photos.

Disclaimer: HeyClogs maintains documented licensing or authorization-chain evidence for the team-themed designs it offers. Verification materials can be provided to rights holders or Google Merchant Center reviewers upon request.