Return & Refund Policy

Last Updated: September 30, 2026

At HeyClogs (owned and operated by the legal entity A SHOE IN LLC), we strive for 100% customer satisfaction. Because our products are made-to-order, we have streamlined our policy to resolve issues quickly and efficiently.

1. Order Cancellations

You may cancel your order for any reason within 12 hours of placement. After 12 hours, the order enters the made-to-order production workflow with an independent production partner and can no longer be canceled or modified.

2. Eligibility for Resolution

We provide full support (Refund or Replacement) for issues attributable to production, printing, packing, or fulfillment arranged by HeyClogs:

• Sizing Error: The size received does not match the size selected in your order.
• Design Mismatch: The print differs significantly from the product description.
• Defective/Damaged Items: The product arrived with tearing, peeling, or manufacturing defects.
• Lost in Transit / Never Arrived: Your order was marked as shipped but has not been delivered. If your tracking shows no movement for 10 consecutive business days, or your package has not arrived within 10 business days after the latest estimated delivery date, you are eligible for a free reshipment or a full refund. Please contact us within 30 days of the original estimated delivery date so we can open an investigation with the carrier.

3. Resolution Process — No Physical Return Required

Step 1: Contact us within 14 days of delivery at support@heyclogs.com or through our Contact page. Provide your order number and clear photos or video showing the problem.

Step 2: HeyClogs will review the information to confirm that the item is damaged, defective, incorrectly printed, the wrong item, or materially different from the order.

Step 3: Once approved, you may choose either a full refund or a replacement at no additional cost.

You do not need to mail the defective item back to HeyClogs. We do not charge return shipping, handling, restocking, or replacement fees for an approved seller-error claim.

4. Refund & Replacement Timing

• Refunds: Processed within 1-5 business days once approved.
• Replacements: Follows our standard timeline (Production: 5-7 business days + Shipping: 7-15 business days).

5. Change of Mind and Customer-Selected Size

Because every item is made to order, HeyClogs does not accept returns, exchanges, or refunds for change of mind, personal preference, or a size selected incorrectly by the customer. This restriction does not affect approved claims for items that are damaged, defective, incorrectly printed, the wrong item, or materially different from the order.

6. Contact Information

Brand: HeyClogs
Owned and Operated by: A SHOE IN LLC
Registered Business Address: 13230 207th Street, Sturgis, SD 57785, United States
Email: support@heyclogs.com
Operating Hours: Monday – Friday | 09:00 AM – 05:00 PM (Mountain Time)
(Closed on weekends and public holidays)

*For the fastest resolution, we highly recommend contacting us via email with your order details and photos.