Frequently Asked Questions

What is Hey Clogs?

Hey Clogs is a brand specializing in classic clogs designed with unique themes such as beer, food & drink, anime, Disney, movies, and more—bringing comfort and personalized style to every customer.

What products does Hey Clogs offer?

Hey Clogs focuses on classic clog collections with exclusive designs that are durable, comfortable, and allow customers to express their personality and interests.

What makes Hey Clogs different from other brands?

Hey Clogs stands out by offering clogs that are not only practical but also creatively designed with fun themes, helping wearers showcase their unique style anywhere they go.

Who should choose Hey Clogs?

Hey Clogs is perfect for those who value comfort and convenience in every step while wanting to express their individuality with bold, stylish, and themed clog designs.

What payment methods does HeyClogs accept?

You can securely pay using PayPal, credit/debit cards (Visa, MasterCard, American Express, Discover), Apple Pay, Google Pay, or bank transfer (available in select regions).

Can I pay with cash on delivery (COD)?

Unfortunately, HeyClogs requires 100% prepayment (including shipping fees, if any). COD is not currently available.

Is my payment information secure?

Yes. All transactions are encrypted and processed through secure payment gateways to ensure the safety of your information.

How do I pay via bank transfer?

Please contact HeyClogs customer support to get account details and instructions for bank transfer payment.

How long will my order take to arrive?

Production and packaging typically take 5–7 business days, and shipping usually takes 7–15 business days depending on your location and carrier.

Can my order be delayed?

Yes. In rare cases beyond our control (e.g., customs, carrier issues, high demand), delivery may take 20–25 business days.

Can I cancel my order?

You may cancel your order within 12 hours of completing your purchase. After this period, the order will already be in processing and cannot be canceled.

When can I return a product?

Returns are accepted only for issues caused by HeyClogs, such as:

Receiving the wrong size
Receiving a product with a wrong design or print
Receiving a damaged product (e.g., peeling, tearing, breaking)

How soon must I report a return?

Contact Hey Clogs within 14 days of receiving your order (based on tracking information) to report any of the above issues.

Who pays for return shipping?

Customers are responsible for the cost and risk of returning items. We recommend using a trackable and insured shipping service.

How long does it take to receive a refund?

After we receive and inspect the returned item, refunds are processed within 1–5 business days. Your bank or payment provider may take an additional 3–7 business days to reflect the refund.

Can I exchange a product for another size or design?

We do not offer exchanges for convenience. We will send a replacement at no extra cost only if the issue is caused by HeyClogs. Customers do not need to place a new order in such cases.

Does Hey Clogs share my personal information?

No. We never sell or rent your personal data. We only share limited information with trusted partners such as payment processors, shipping providers, and analytics platforms when necessary.

Can I request to delete my personal information?

Yes. You have the right to request deletion, correction, or restriction of your personal data according to applicable laws (including GDPR and CCPA).

Is my payment data safe?

Yes. Your credit card information is always encrypted during transmission. HeyClogs does not store full credit card details.

What happens if I do not agree to the Terms of Service?

You will not be able to use HeyClogs services or make purchases on our website.